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Sun Communities/Sun Outdoors

Sun Communities/Sun Outdoors 1Sun Communities/Sun Outdoors 2Sun Communities/Sun Outdoors 3Sun Communities/Sun Outdoors 4Sun Communities/Sun Outdoors 5Sun Communities/Sun Outdoors 6Sun Communities/Sun Outdoors 7Sun Communities/Sun Outdoors 8Sun Communities/Sun Outdoors 9Sun Communities/Sun Outdoors 10

Sun Communities/Sun Outdoors Overview

Rating

Phone (888) 886-2477

Address 27777 Franklin Rd, Southfield, MI 48034, USA

Website https://www.sunoutdoors.com/

Hours Monday, 9:00 AM - 5:30 PM
Tuesday, 9:00 AM - 5:30 PM
Wednesday, 9:00 AM - 5:30 PM
Thursday, 9:00 AM - 5:30 PM
Friday, 9:00 AM - 5:30 PM
Saturday, Closed
Sunday, Closed

Sun Communities/Sun Outdoors Location & Map

MichiganOakland CountySouthfieldFranklin Road

Sun Communities/Sun Outdoors About

Introduction / Overview

Sun Communities, operating under the brand Sun Outdoors, is a prominent name in the outdoor hospitality industry, headquartered right here in Michigan, at 27777 Franklin Rd, Southfield, MI 48034, USA. They manage a vast portfolio of RV resorts, campgrounds, and manufactured home communities across North America. For Michigan RV enthusiasts and those considering outdoor adventures, Sun Communities/Sun Outdoors represents a significant presence, offering a wide array of destinations and experiences.

The core concept behind Sun Outdoors is to provide diverse outdoor experiences, from short-term RV stays to long-term community living. Their extensive network aims to cater to various preferences, whether you're looking for a quick weekend getaway, a seasonal retreat, or a more permanent residency in a manufactured home. This broad scope means that while their corporate office is in Southfield, Michigan, the actual experiences at their individual properties can vary significantly.

However, recent customer reviews highlight the crucial importance of understanding the specific nature of each Sun Outdoors property. Feedback from guests, such as one who "Book for a month in your sun RV resort in Haines City and find out that it was a trailer park, no activities, poor amenities," suggests that the distinction between a dedicated "RV resort" and a "manufactured home community" can sometimes be blurred in practice. Issues like pools being "in maintenance all the time," clubhouses "always close," and dissatisfaction with long-term residents' impact on traveler experience ("90% of sites are permanent folks that don't give a $#@ about travelers") underscore the need for prospective visitors to research individual park characteristics thoroughly.

Furthermore, concerns about property upkeep, like living "next door to a garbage dump" and issues with "rotted wood" and "three car batteries sitting on the property," point to potential inconsistencies in maintenance standards across different locations. These candid reviews are essential for Michigan locals to consider, as they offer real-world insights into the variable experiences within the Sun Communities/Sun Outdoors network. While the corporate entity provides the overarching structure, the on-the-ground reality at specific resorts warrants detailed investigation.

Location and Accessibility

The corporate headquarters for Sun Communities/Sun Outdoors is strategically located at 27777 Franklin Rd, Southfield, MI 48034, USA. Southfield is a major city in Oakland County, Michigan, renowned for its strong business sector, diverse population, and central location within the Metro Detroit area. While this address is for the corporate office and not a specific RV park, its location highlights the significant presence of Sun Communities within Michigan's economic landscape.

Southfield itself is highly accessible. Franklin Road is a well-trafficked artery that connects to a network of major highways, including the Lodge Freeway (M-10) and the Southfield Freeway (M-39), as well as Interstate 696. This excellent road infrastructure ensures that the corporate office is easily reachable for employees, business partners, and potentially for visitors who need to address corporate-level concerns.

For Michigan RVers interested in Sun Outdoors properties, the corporate office's location in Southfield provides a central point from which to understand their broader operations. However, it's crucial to remember that this specific address does not offer RV camping. Instead, RVers will be looking at individual Sun Outdoors RV resorts and campgrounds scattered across Michigan and beyond.

Michigan hosts numerous Sun Outdoors properties, each with its own unique location and accessibility features, ranging from lakeside resorts to quiet, wooded campgrounds. When planning an RV trip with Sun Outdoors, Michigan locals should always verify the specific address and accessibility of the individual resort they intend to visit. Information on nearby amenities, local attractions, and specific travel directions for each campground or resort will be available on the Sun Outdoors website or by contacting the specific property directly. The Southfield headquarters serves as the administrative hub for this extensive network, facilitating the operations of their various outdoor hospitality venues throughout the state and country.

Services Offered

Sun Communities/Sun Outdoors, as a large operator of RV resorts and manufactured home communities, generally aims to offer a broad range of services across its various properties, though actual availability and quality can vary significantly by location, as indicated by customer reviews.

Common services typically advertised or expected from their properties include:

  • RV Site Hookups: Usually includes full hookups (water, sewer, electric – 30/50 amp) at dedicated RV sites.
  • Laundry Facilities: On-site washers and dryers for guest convenience.
  • Restrooms and Showers: Access to communal bathhouses.
  • Wi-Fi Access: Often available, though quality and speed can vary.
  • Propane Sales: Convenient for RVers needing to refill tanks.
  • General Store/Camp Store: For basic supplies, snacks, and RV necessities.
  • Security: Some level of on-site security or gated access.
  • Customer Service/Management: On-site staff for check-ins, inquiries, and issue resolution.

However, it is vital to acknowledge the direct customer feedback provided:

  • Reported Lack of Activities: "no activities" for travelers, indicating that scheduled events or programs may be absent or not geared towards transient RV guests at some locations.
  • Poor Amenities/Maintenance Issues: "pool in maintenance all the time, clubhouse always close, dog park and trash place horrible." This suggests a significant failing in the upkeep and availability of advertised amenities at certain parks.
  • Inconsistent Trash Management: Repeated complaints about a "garbage dump" next door and issues with items like "three car batteries sitting on the property" indicate problems with waste management and cleanliness in some areas.
  • Management Responsiveness Concerns: While "They write them up and they pick up one item and nothing ever happens after that" points to attempts at resolution, it also highlights an ongoing struggle with effective follow-through.
  • Community Composition Issues: The observation that "90% of sites are permanent folks that don't give a $#@ about travelers and respect of the rules" suggests that the blend of long-term residents and transient RVers can sometimes lead to friction and affect the intended "resort" experience.

Therefore, while Sun Outdoors aims to provide comprehensive services, prospective Michigan users should thoroughly investigate the specific services and their current condition at the individual park they plan to visit.

Features / Highlights

Sun Communities/Sun Outdoors, as a major player in the RV and manufactured home park industry, promotes a wide array of features and highlights across its portfolio. However, it is crucial to filter these through the lens of recent customer feedback to provide a realistic perspective for Michigan users.

Generally promoted features of Sun Outdoors properties:

  • Extensive Network: Access to a large number of RV resorts and campgrounds across North America, offering diverse settings from beachfront to mountain retreats.
  • Variety of Stays: Options for short-term vacationers, seasonal campers, and long-term residents in manufactured homes.
  • Resort-Style Amenities: Many properties advertise swimming pools, clubhouses, recreational halls, fitness centers, and planned activities.
  • Family-Friendly Environment: Often includes playgrounds, sports courts, and family-oriented programming.
  • Pet-Friendly Policies: Most locations accommodate pets, often with dedicated dog parks.
  • Full Hookup Sites: Typically offering water, sewer, and electric connections for RVs.
  • Membership Programs: Benefits for frequent visitors or long-term residents.

However, based on the direct customer reviews, the actual highlights experienced at some locations may differ significantly:

  • Potential for Misrepresentation: The observation that a "Sun RV resort" was actually a "trailer park" suggests that some properties may not fully live up to "resort" expectations regarding amenities and atmosphere.
  • Inconsistent Amenity Availability: Reported issues like the "pool in maintenance all the time" and "clubhouse always close" indicate that advertised amenities might not always be accessible or fully operational.
  • Limited Traveler Activities: The complaint of "no activities" for travelers highlights that some communities might prioritize long-term residents, leaving transient guests with fewer recreational options.
  • Neighborhood Upkeep Challenges: Persistent issues with "garbage dump" conditions, "rotted wood," and abandoned items directly next to properties are significant concerns that detract from the overall living experience and aesthetic appeal.
  • Dominance of Permanent Residents: The high percentage of "permanent folks" can create a different dynamic than expected in a transient RV resort, potentially impacting shared spaces and adherence to rules by some.

Therefore, while the corporate entity offers a broad vision of outdoor living, Michigan RVers are advised to verify the specific features and current conditions of any individual Sun Outdoors location they consider.

Promotions or Special Offers

As a large national operator, Sun Communities/Sun Outdoors frequently runs various promotions and special offers across its extensive network of RV resorts and manufactured home communities. These can vary significantly by location, season, and the type of stay (short-term vs. long-term). While no specific promotions for the Southfield headquarters itself are relevant (as it's a corporate office), interested Michigan RVers should look for offers pertaining to their individual properties.

Common types of promotions that Sun Outdoors properties might offer include:

  • Seasonal Discounts: Reduced rates for stays during off-peak seasons or specific times of the year.
  • Extended Stay Savings: Lower nightly or weekly rates for bookings of a week, month, or longer.
  • First-Time Visitor Specials: Incentives for new guests to try a particular resort.
  • Membership Perks: Discounts or exclusive offers for members of their loyalty programs.
  • Package Deals: Bundled offers that might include site fees with access to specific amenities or local attractions.
  • Referral Programs: Rewards for existing residents or guests who refer new ones.
  • Last-Minute Deals: Reduced rates for unbooked sites, often advertised closer to the arrival date.
  • Specific Home Purchase Incentives: For their manufactured home communities, they may offer move-in specials, financing assistance, or appliance packages.

Given the varied experiences highlighted in customer reviews, it is particularly important for Michigan locals to inquire about specific promotions and confirm the exact amenities and conditions of the property to which the promotion applies. The best way to discover current and applicable offers is to visit the official Sun Outdoors website (SunOutdoors.com) and search for the specific Michigan location of interest, or to directly contact the individual resort's reservation desk. This will ensure that any potential savings align with the actual experience provided.

Contact Information

For corporate inquiries, investor relations, or general information regarding Sun Communities/Sun Outdoors operations, you can contact their headquarters in Michigan:

Address: 27777 Franklin Rd, Southfield, MI 48034, USA

Phone: (888) 886-2477

Mobile Phone: +1 888-886-2477

For specific inquiries related to booking an RV site, amenities at a particular resort, or addressing issues at an individual Sun Outdoors property, it is highly recommended to visit the official Sun Outdoors website (SunOutdoors.com) and find the contact information for the specific resort you are interested in. While the corporate numbers are provided, direct communication with the on-site management of the chosen RV park or manufactured home community will yield the most relevant and immediate assistance regarding your stay or concerns.

Conclusion: Why this place is suitable for locals

Sun Communities/Sun Outdoors, with its headquarters in Southfield, Michigan, is undeniably a significant player in the outdoor hospitality and manufactured home industry. For Michigan locals, their vast network offers a diverse range of opportunities for RV travel, vacationing, and even long-term residential living. However, based on recent customer feedback, suitability heavily depends on individual expectations and meticulous research into specific properties.

For RV enthusiasts in Michigan, Sun Outdoors can be suitable if you:

  • Prioritize Variety and Location: With numerous properties across Michigan and beyond, Sun Outdoors provides access to a wide array of destinations, from lakeside retreats to wooded campgrounds. This allows Michigan residents to explore different parts of the state and country with a familiar brand.
  • Seek Specific Amenities (with verification): Many Sun Outdoors properties are advertised with resort-style amenities like pools, clubhouses, and recreational activities. If these features are important to you, it is crucial to verify their current operational status and quality directly with the specific park before booking, as some reviews indicate inconsistencies.
  • Are Looking for Long-Term RV or Manufactured Home Living: A significant portion of Sun Outdoors' portfolio includes manufactured home communities. For Michigan locals considering long-term or permanent residency in such communities, Sun Communities offers options, but again, due diligence on individual property management and upkeep is essential.
  • Are Prepared for Varied Experiences: Understanding that a "Sun RV resort" might sometimes feel more like a traditional "trailer park" (as per one review) in terms of its demographic and amenities is key. If you are flexible and adaptable, and willing to accept that not all properties will be pristine "resorts," then the breadth of their offerings might still appeal.
  • Are Proactive in Your Research: The candid reviews about neglected amenities, inconsistent trash management, and the mix of transient vs. permanent residents emphasize that suitability for a Michigan local hinges on their willingness to thoroughly research and potentially visit the specific Sun Outdoors location of interest before committing. Calling the individual park and asking direct questions about current conditions, activities, and resident demographics is highly recommended.

In essence, Sun Communities/Sun Outdoors offers broad accessibility to outdoor living experiences for Michigan locals. However, to ensure a positive and suitable experience, potential visitors and residents must manage their expectations and conduct thorough, property-specific investigations, rather than relying solely on the general brand promise. For those willing to do their homework, opportunities for enjoyable RV travel and community living can certainly be found within their extensive network.

Customer Reviews

1.0
30 reviews
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Nick Roy
Feb 24, 2025

Book for a month in your sun RV resort in Haines city and find out that it was a trailer park, no activities, poor amenities, pool in maintenance all the time, clubhouse always close, dog park and trash place horrible. Your selling your place like a RV resort but 90% of sites are permanent folks that don't give a $#@ about travelers and respect of the rules. We waste our time here and manager cannot do anything.

S
Sara Roberts
Nov 23, 2024

For over a month (again) I live next door to a garbage dump. UPDATE: In response to your reply I have been contacting the office about these issues of the trash next day since they have moved in. They write them up and they pick up one item and nothing ever happens after that. It took two years to have them clean up three car batteries sitting on the property but they still left the rotted wood. Now they are renting out a room to people. How is this allowed in a community? Why should people who keep their yard nice have to look at this dump and be embarrassed to invite family over?

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Anthony Trevino
Sep 06, 2024

It’s a shame when I first became a resident of the communities it looked reasonable to live in. Unfortunately working with “management” on this property has been a nightmare. From projects half completed, to bad construction and maintenance of the roads being completed and photo documented. I made a large 8 page documentation of the condition we moved into this place and made sure to document anything that was wrong. So as to not be held responsible for said damage from the prior tenant. An example was a dishwasher that was thick with cigarette tar that wasn’t going to initially be replaced, but after I pressured the management office finally was. Yesterday I spoke to “Mike the manager” who instead of taking my issue seriously attempted to gas light me and blame me for the problem of poor communication. Letting me know that the construction improvements being made to some sidewalks wouldn’t affect me. Which was a lie, he also stated he went to everyone affected, also a lie, which again was a shame. I attached a photo showing the actual removed pavement. I gave him anecdotal observations and he immediately got defensive, when asked about what lot I lived on I was attempting to guess, he cut me off mid sentence and didn’t even let me finish saying which I lived on. Stating “you’re not affected” in a very aggressive and condescending tone. Funny thing, I found a section of pavement removed from in front of my “home”. With no notification. The last time we were informed of any kind of improvements we also were given half the information and I had to speak with the office and get an email showing the “map” of the improvements. The flyer communication given to residents contained a dozen errors from inaccurate dates to spelling and grammar errors. Not difficult spelling/grammar errors, but simple ones. So professionalism seems to be a problem with office staff. Instead I as a resident must play detective and figure out what’s happening , if there is a chance to be towed, fined, or prevented from accessing our driveway. With someone who has a physical disability this is both frustrating and disappointing. As I don’t suspect I will get any response I will the photo I took of the site with the removed sidewalk. It’s my opinion if you have an entire street affected as in this case, each resident should be informed of said construction. Even if it’s not directly in front of their “home”. Being a good tenant and paying your rent/property fees on time simply isn’t enough it seems. So if you have an opportunity to not live in a place managed by this company I strongly recommend it.

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J
Mar 11, 2025

I am a proud homeowner in one of your communities. I have had a few concerns that have been taken to our clubhouse, and have called our manager on a few occasions. Sadly......COVID gets the blame for reasons of my concerns. That's where Sun Communities corporate office has came in. I called last week and was told I would receive a follow up phone call. I have yet to receive one. I called a couple times today and your phone rings and rings and rings! Then, even on one occasion the phone was answered and I was hung up on. I even left a voice mail as well. Is there a secret or a special way to get someone to return my phone call? Just wondering???????

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George Zammit
Mar 05, 2025

I can't even begin to tell you how many scams are going on, right under this company's nose. I have left seven voicemails with Sun communities corporate, and not one of them could take time out of their day, to contact me and my wife back. Let me let you guys in on the scams that some communities allows their properties to pull. We applied for a modular home, located on 26 Mile and Van Dyke in Washington township michigan. I applied for it on a wednesday, they told me I must apply before I am approved to see anything in person. So I applied, then my wife got a phone call Thursday that we were approved. We were both very happy, because it put an end to a three-month search for our new home. Upon finding out we were approved, that same day, approximately 20 minutes later, East village estates, remember that name, because these are where the scams happen. So, East village estates said we were approved and then 20 minutes later sent us a lease through our email. I don't know how things are done nowadays, but I would never sign a lease in an email. I would sign it in person like any grown man or woman should. Unless there's circumstances that allow you not to do so. Now mind you, we had never even looked at the rental that we applied for, they said we must approve the application, before you can look at the rental. So, because my wife refused to sign a lease for a place that we never even seen in person, the lady started getting very frustrated with us and said you either sign it or I got 10 other people on a waiting list who will take it. I said ma'am, would you sign a lease on a property you've never even seen before? She had no response, to go along with the blank look that she had at the counter, I'm starting to wonder if the employees even had brains. I'm shocked that some communities would even hire these girls to represent them, when we walked in they were in sporty leisure clothes, and they were playing on their cell phones. My wife and I stood at the counter for 10 minutes before the one lady even would look at us. So, when we asked to see the rental the day we got approved, that would have been on a thursday, we set up an appointment for Friday at 4:15. We went to our appointment, with our checkbook in hand, and some communities can review the cameras of this rental office, we literally had our checkbook in our hand ready to get a property. And then there was a gentleman in front of us in line, he politely told my wife to go ahead because he was going to be a while. Once the lady got done playing on her cell phone, she leaned her head over, looked around my wife and completely ignored her, and asked the person behind her, can I help you? Right there, I knew something was off and I knew this wasn't going to end well. Let me just say that my wife can handle herself and she is the last person in the world that you would like to disrespect. so long story short, we told the girls we were there to see a property, they said which one, I'm thinking in my head didn't you make my appointment and didn't I apply and you approve my application? I mean come on, you would think the girls behind the desk would have some knowledge, or at least some common sense. But obviously that was too much to ask. They said what address, I showed them the print out, they said oh that's already gone. We said, how can it be gone, we just applied yesterday and you set our appointment for today. The lady said because we would not sign the lease in the email, and we wanted to see the property instead of just sign a lease, that they gave it to the next person in line. Now mind you, I already told my landlord that we found something and that we would be out in 3 weeks, I can't explain to you how catastrophically terrible this is. I will be making flyers and videos for social media , explaining how shady the business owner is, in his little suit (LOL), along with sun communities as a whole. Just so happens, they screwed over a trading card streamer, so I got nearly 80,000 followers, who I'm going to ask to please share my videos.