Reflections on Silver Lake

We have been in the park for 10 years. I will start with the positive. We have Tammy for our Activity/Entertainment director and she is amazing. She goes above and beyond. Gerald is a gem in the office. Gerald is so kind and helpful.Tina was the park manager and she was one of a kind. I've seen her in rain boots helping the maintenance men with a water line break.Tina went above and beyond as well. We suffered a great loss when she retired. The people in the community are wonderful and caring. Now for the negative. I went to the laundry mat Thursday to find 6 dryers out of order and 3 or 4 washers. Been told the pools and hot tubs are not amenities which is covered in our rent. The website lists them as amenities! Water lines continued to break thus our water is shut off for the repairs. This happens frequently. The new manager hasn't attended coffee hours to introduce himself. Been told he's a nice man but that's all I know other than he is here part time due to managing another park run by Legacy. We pay someone to mow, weed eat, and spray for weeds. Driving thru the park we have noticed many lots in need of mowing. I realize there are times where the grass doesn't grow, but when it does the mowing needs to be kept up. We do love the park because of the activities that are offered thru activity department (Tammy) but the rent keeps going up. So many homes for sale due to this. Rent increase and nothing being repaired. But the entrance to the park is being redone. What? Trying to draw people in and them not knowing all the repairs that are needed! We are paying for a "resort" that isn't a resort. We do love it here because of all the great people!

We came in 2019 and fell in love with Reflections. That was the last great year for us.😩 Now repeatedly pools are cold, the hot tub is down and not useable. Water shut offs are frequent and residents not informed in advance, you can be in the middle of a shower and can not rinse off. I understand that things happen but I have yet to see any preventative maintenance being done. The staff is under appreciated by Legacy but not by the residents. Staff can only do so much. I feel along with many others that the park management is smart enough to know how to call a repair person and order what is necessary but LEGACY requires 3 estimates and then submit to higher ups and wait for a reply , as 3 weeks go by and you can finally Schedule a repair and now the company has to order the parts! It’s a goat Rodeo! Why cant there be a pool company that maintains the pools and hot tubs and has a spare heater and pump on hand here? Legacy has enough $$ to afford this especially as they get a 10% increase in rent every year! Now our manager Tina left March 1 2025 and we Have yet to have a meet and greet with the new manager. He is not accepting appointments from residents to answer questions as he says he is getting the lay out of the park. We feel abandoned and unheard and are tired of the disappointments in the state of Reflections on Silver Lake maybe if the staff and residents felt valued the park would get better reviews going forward. At this point there are many for sale and many more not coming back for 2026 please consider saving this community before all the great folks leave in disgust. We don’t want to loose our sense of community

When I moved here three years ago I did a review and gave 5 stars... the park was beautifully maintained with great amenities. Unfortunately, things have changed. The condition of the park is outright embarrassing at times. Damge goes unrepaired for long periods. Mowing (which for some of us is supposed to be included in our lot rent) is poor or nonexistent, especially in the summer. We have two lovely pools and a hot tub, which until this year worked well, except for occasional outages, which are to be expected. However for months now the hot tub doesn't work, our large pool is not heated properly, and pools and deck furniture are not cleaned and maintained as they should be. New management doesn't seem to be available nor responsive to addressing concerns. Poor reviews are being met with responses to email the company directly with concerns, yet I have sent three emails over the last month listing very specific concerns and requesting a response. I have received NO response. It's hard to be positive when I have no doubt we will be hit with another large rent increase, while services continue to decline.

Visiting my parents during spring break and I'm disappointed to see that the pool issues they've been experiencing ever since they've been here this season, are still not repaired. The hot tub is colder than the big pool that is still not heated so I realized it's useless for me to encourage them to use it for therapeutic purposes as I have in the past. The small pool is way too small for the whole park and was "too warm" by many of the park residents' standards. Ever since my parents decieded to become snow birds, they'be have been having an amazing time with the activities and friends they've made but the in the years since they started coming, it's clear that ownership isn't concerned about the residents as long as they keep paying their increases. Obviously, costs and expenses have increassed but there is nothing to show for the lot rent increases. The property manager is never here and he doesn't take appointments so he's clearly unwilling to hear the concerns of the residents. I've never seen so many homes for sale in the park and the value has only decreased for owners. I love that my parents have the people and activities, but as someone that works in property management, the regard for the residents is lacking.

Here at Reflections on Silver Lake the residents have been backed into a corner. We don’t own our lots, instead we pay lot rent. The Owners, (Legacy), are not maintaining this resort as they should be. Our 2 pools only work half of the time, Bocce Ball Courts need to be totally refurbished, what was a beautiful entrance has about 6-7 palm trees that have been sawed off and never replaced, the water lines in half of the park are always torn up and water turned off due to ancient infrastructure, and Management turns a blind eye to residents and have told us that they don’t owe us these amenities. Yes the same amenities they have splattered all over their website. You know, the same ones they use to lure new residents into the park. So what’s it going to take to make them respect us as paying home owners and start maintaining this park as it should be? As long as our monthly lot rent that they raise every year about 7 - 8% is paid, management could care less about keeping the park maintained.